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Bongani B
1 reviews | Active since Apr 2013
09 Sept 2026, 15:40
WRONG accessories DELIVERY
I purchased a fold 8 at cellc Festival Mall and I was given a voucher for accessories online. I ordered my cover and a wrong cover for a fold 8 ultra was delivered. The accessories website has no contact details and I then contacted Cell C festival mall. samsung is NOT associated to the galaxy accessories, they did try assist , this as a cell c initiative
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Cell C's replyOfficial
09 Sept 2026, 15:45Dear Bongani B,
We’re truly sorry for the inconvenience and frustration you’ve experienced with your accessories order. We understand how disappointing it must be to receive the incorrect cover, especially after purchasing your device and expecting the correct accessory.
Please be assured that we have escalated your query to our Support Team for further investigation and assistance. They will look into the matter and assist you with resolving the issue. We appreciate your patience and understanding while we work to resolve this for you.
Regards,
Cell C | LS
We’re truly sorry for the inconvenience and frustration you’ve experienced with your accessories order. We understand how disappointing it must be to receive the incorrect cover, especially after purchasing your device and expecting the correct accessory.
Please be assured that we have escalated your query to our Support Team for further investigation and assistance. They will look into the matter and assist you with resolving the issue. We appreciate your patience and understanding while we work to resolve this for you.
Regards,
Cell C | LS
Best regards,
Cell C's reply09 Sept 2026, 15:45
Official
Dear Bongani B,
We’re truly sorry for the inconvenience and frustration you’ve experienced with your accessories order. We understand how disappointing it must be to receive the incorrect cover, especially after purchasing your device and expecting the correct accessory.
Please be assured that we have escalated your query to our Support Team for further investigation and assistance. They will look into the matter and assist you with resolving the issue. We appreciate your patience and understanding while we work to resolve this for you.
Regards,
Cell C | LS
We’re truly sorry for the inconvenience and frustration you’ve experienced with your accessories order. We understand how disappointing it must be to receive the incorrect cover, especially after purchasing your device and expecting the correct accessory.
Please be assured that we have escalated your query to our Support Team for further investigation and assistance. They will look into the matter and assist you with resolving the issue. We appreciate your patience and understanding while we work to resolve this for you.
Regards,
Cell C | LS
Best regards,