SP
Sidney P

1 reviews | Active since May 2015

13 Jan 2016, 21:37

w*********** blind customer

aIn March 2015, the 2 year phone contract between Cell C and the company I owned, Atech Recruitment Specialist CC expired. In May of 2015, I send correspondence to Cell C, on my company's letterhead, instructing Cell C to terminate the cell phone contract in question. Notwithstandingg the latter, Cell C continued to debit my bank account, up until today. <br> Since July 2016, I have continuously gone into my bank to have the debit order reversed. In order to get around this, every month Cell C changes the amount, the revfference number and continue to debit each and every month's subscription fees from my bank account. My banker is unable to prevent, as Cell C is exploiting their banking system. <br> I have been to the stores of Cell C at N1 City Mall no less than 3 times at Cell C to query it, their manager Armien has undertaken to have this resolved, for more than three months by now, to no avail. <br> Last month, they ********ly debited / stole approximately R1300 from my bank account. This is theft and must stop. Armien admitted that what Cell C is doing, is totally unacceptable. <br> I don't know whether Cell C is doing this to me because of my blindness or not. Absolutely attrotious serv

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Replies (1)
Cell C
Cell C's reply14 Jan 2016, 06:53
Official
Hello ASidneyPretorius,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN