Wow Again wrongly debited by Cell C

My fourth review in a space of four months again, with the same frustration caused by a big and reputable company to poor people like me. After my last review 21/11/2021 i recieved good and very promising feedback from cell c, they made an apology and also promise to correct my account with an amount of R509.00 wrongly debited from my account. The Agent called me to say they have made errors and m not liable to pay this amount, i was happy hoping that i just turned the corner.

But i was fooling myself because this morning 16/12/2021 same debit order came off from my account so my account is overdrawn by R509.00

I am kindly asking Hello Peter to escalate this matter for me because i dont have money and i am powerless now. I mean R509.00 is a material amount on my budget, let alone my credit scoring that is badly affected by this.

I fail to understand why big compay like Cell c keep making errors like this and no one can just do the right thing. I wont stop writing till i get justice with cell c, its realy hurting and frustrating to cross fingers every month because you dont know whats going to happen in your account.

I am very disappointed and i regret the day i took this contract with cell c. Hello Peter plz help me, i tried to use all their internal channels with no help. I am willing to forward all my bank statements. Why cell c why?