WOW!

I got a call in July about someone who was **********ly using my credentials at Cell C to upgrade one of my existing contracts. I then proceed to spend a gruesome 2 hours on the phone with Cell C trying to cancel the ********** upgrade and thereafter update my records so that the system only recognizes me and canceling one of my two contracts. I thereafter get told that the query will be logged and resolved within 48 hours this being the cancellation of the upgrade, the contract and the updating of my records.

Fast forward two months and I have 3 times my monthly premium debited from my account and I have been trying to get the a call back from Cell C from the 26th of September 2017.

I have seen poor customer service but this takes the cake Cell C. 6 phone calls from me (the client), three emails each sent daily with no response and posts on twitter, Facebook, Instagram and now Hello Peter. I am left with WhatsApp now. Someone send me that number...