WOULD NEVER RECOMMEND

I updated my contract with Cell C in October of 2021 to a Pinnacle Contract – big mistake. After I was involved in a minor accident, I realized that my phone could no longer dial 0860- numbers, meaning I was stuck at the side of the road and could not phone my insurance or medical aid from my phone. When using another phone, I immediately got through. Was informed by CellC that “special numbers” were not included in my contract. This was not communicated when taking out the contract. First question - WHO ARE THEY TO LIMIT WHO I AM ALLOWED TO PHONE OR NOT? The one consultant told me I just had to buy airtime. So, I need to pay for my contract and additional airtime to enjoy basic services rendered by all other service providers. Another telephone consultant even hung the phone up in my ear. Also informed this could not be fixed or added. I need to pay for terrible customer service if I want to migrate my contract earlier. Replies take upwards of two weeks to be poorly rep**** – while promising replies within 48 hours. No intention of helping paying customers.