1 reviews | Active since Jul 2016

13 Jan 2017, 12:25

WOSRT SERVICE FROM CELLC + CSURANCE

<p>my phone got ****** and trying to sort it out with CellC and Csurance has been a nightmare! i went into the CellC store to fill out a claim form and send it through to Csurance. once that was done i was on the phine to Csurance for 2.5 hours on hold and sorting out the admin. At the end of that i was told which phone i would be replaced with and how long i should expect to wait. I phoned to follow up 4 days later and was told that not only did my claim not go through but they dont have my claim form on the system! they cant assist me any further. i am in a different city and i also cant get hold of the cell c store over the phone! what a DISASTER! and trust me this is the summerised version! Csurance is the worst insurnce ever!!! if you want to remain with your sanity AVOID AT ALL COSTS!!!</p>

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Replies (4)
Cell C
Cell C's reply13 Jan 2017, 14:25
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers

One of the consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply13 Jan 2017, 15:53
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply16 Jan 2017, 09:49
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

's update16 Jan 2017, 12:23
Reviewer Update

she has been in contact and hopefully all of this will be sorted out soon

thank you for the response