Worthless Network Provider - ********** support

My wife and I have been living in our outlying area since May - no internet issues (no serious ones anyway). The lowest speed I've received is 2-3mbps - which for my wife and I is alright, but we seldom got this low.

Now suddenly, since about the second week of November, our connectivity has been completely shot - lower than 0.5 mbps, latency through the roof. So at first I attempted EVERYTHING before calling Cell C. * Roaming to other networks * Forcing 3G or 4G for all possible networks (only Cell C and Vodacom, others were "forbidden" in the list) * Different devices... my phone, the original ****le (factory reset), and another ****le I have (also factory reset) * Tried other areas with the ****le... works fine in the main town nearby (about ~2km away)

So I've been fighting dropped calls, agents who repeat *wrong* information, the Technical contact number ********** 555 DOES NOT GO TO TECHNICAL - it goes to Cell C Customer Care, and you have to ASK to be redirected. They also tell me the damn office hours EVERY TIME... surely that can be put on the answering machine if I call out of house ???

Anyway, nevermind agents, I have made 3 requests to escalate and to speak with managers, but no, the first 2 times I spoke with managers --- NO ESCALATION. The last time the call died and didn't reach the manager - after it was successfully redirected to Hold Music.

I'm getting sick of this. The contract is for LTE, I had LTE, and now I don't have it. As such I am holding Cell C in breach of contract - I want my money back for November... and you can take your device back and you can cancel my contract on the basis that "Cell C is in breach of contract", which means NO BALANCE OR FINAL PAYMENTS from my side - nothing, because the provider is in breach of contract.

Cell C are a Waste of time.