PW
Paul W
1 reviews | Active since Jul 2023
28 Jan 2025, 12:29
Worthless cell c/Huawei cell phone warranty
Not happy with honor 90 lite cell phone and cell c gateway. The finger print activation on my cell stopped working. Went into cell c gateway to be told the phne must be taken to Huaweu Cornubia. The phone was still under warranty and would have to be reset. This would take up to 5 days to do. No backup cell phone would be provided even though phone was only 9 months old.. Can't believe that a huge cell phone company can't spare a cell phone.
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Replies (3)
Cell C's replyOfficial
28 Jan 2025, 12:57Dear Paul Winter
Thank you for reaching out and sharing your experience. We understand your frustration, and we sincerely apologize for the inconvenience caused. We strive to provide great service and clearly, in this case, we fell short.Regarding the fingerprint activation issue, we understand how important it is to have a fully functioning device, and we’ll make sure that your concern is addressed. We also completely understand your frustration around not being provided with a backup phone, especially since the device is still under warranty.
While our process may not always align with your expectations, we’re always looking for ways to improve. We will be in touch shortly.
Regards
Cell C | NT
Thank you for reaching out and sharing your experience. We understand your frustration, and we sincerely apologize for the inconvenience caused. We strive to provide great service and clearly, in this case, we fell short.Regarding the fingerprint activation issue, we understand how important it is to have a fully functioning device, and we’ll make sure that your concern is addressed. We also completely understand your frustration around not being provided with a backup phone, especially since the device is still under warranty.
While our process may not always align with your expectations, we’re always looking for ways to improve. We will be in touch shortly.
Regards
Cell C | NT
Cell C's reply28 Jan 2025, 12:57
Official
Dear Paul Winter
Thank you for reaching out and sharing your experience. We understand your frustration, and we sincerely apologize for the inconvenience caused. We strive to provide great service and clearly, in this case, we fell short.Regarding the fingerprint activation issue, we understand how important it is to have a fully functioning device, and we’ll make sure that your concern is addressed. We also completely understand your frustration around not being provided with a backup phone, especially since the device is still under warranty.
While our process may not always align with your expectations, we’re always looking for ways to improve. We will be in touch shortly.
Regards
Cell C | NT
Thank you for reaching out and sharing your experience. We understand your frustration, and we sincerely apologize for the inconvenience caused. We strive to provide great service and clearly, in this case, we fell short.Regarding the fingerprint activation issue, we understand how important it is to have a fully functioning device, and we’ll make sure that your concern is addressed. We also completely understand your frustration around not being provided with a backup phone, especially since the device is still under warranty.
While our process may not always align with your expectations, we’re always looking for ways to improve. We will be in touch shortly.
Regards
Cell C | NT
PW
Paul W's updateReviewer Update
28 Jan 2025, 15:25Got a worthless phone call from a celll c rep who spun the same nonsense that the company cares for its customers. All the company cares about is the payment of its customers monthly premiums. I was horrified when she asked me if I had a BACK UP phone! No mention of the need for such when I signed the contract- no mention either of the fact that I may have to go without my phone for up to 5 days even though its under warranty. I am willing to rent a phone from then on a month to month basis paying the same as my monthly premium. But this huge company is too stingy and uncaring to do so. For cell c to say they care about its customers' inconvenience is NONSENCE. If I could cancel my cell c contact right now I would but I can't and am left with an unpleasant and UNEXPECTED situation- very depressed over such.
PW
Paul W's update28 Jan 2025, 15:25
Reviewer Update
Got a worthless phone call from a celll c rep who spun the same nonsense that the company cares for its customers. All the company cares about is the payment of its customers monthly premiums. I was horrified when she asked me if I had a BACK UP phone! No mention of the need for such when I signed the contract- no mention either of the fact that I may have to go without my phone for up to 5 days even though its under warranty. I am willing to rent a phone from then on a month to month basis paying the same as my monthly premium. But this huge company is too stingy and uncaring to do so. For cell c to say they care about its customers' inconvenience is NONSENCE. If I could cancel my cell c contact right now I would but I can't and am left with an unpleasant and UNEXPECTED situation- very depressed over such.
PW
Paul W's updateReviewer Update
28 Jan 2025, 15:50Thank you - look forward to what you have to offer
PW
Paul W's update28 Jan 2025, 15:50
Reviewer Update
Thank you - look forward to what you have to offer