1 reviews | Active since Jan 2025
Worsted experience with Cell C
Hi... I had a situation with Cell C about being misled by Cell C call centre agent... And also about my billing... They finally got it sorted out... After so many phone calls and finally to Hellopeter... I have a contract with Cell C still but I took a contract over two years for R499... Now Cell C decided to charge me R525.... Cell C told me that they have sent out mails to all customers of Cell C... Which I did not receive till the 17th of February someone from Cell C called me.... I asked the agent that I am still waiting for that mail that was sent to me about the installments... I have till June 2025 and I will no longer deal with Cell C I rather go back with Vodacom where I received better customer service... Cell C didn't even compensate me for the agent misleading into a contract... I had to pay intiantion fees for the contract I don't have... Vodacom sent me price adjustments but their increase was not so ridiculous as Cell C... I will just have to bear with this contract until end of June and I will stay far away from Cell C... But they are quick to send out letters if you miss one payment but when it comes to their mistake they want to delay and make things seems like all is good.... Thank you Cell C customer service for your terrible experience... I will never recommend Cell C ever again...
We deeply regret the frustration you've experienced, and we sincerely apologize for the confusion and inconvenience caused. We understand how disappointing it must have been to feel misled by our call centre agent and to encounter billing issues. Please know that this is not the experience we aim to provide our customers.
Regarding the price increase, we want to assure you that the price increase was communicated to all customers in advance. Additionally, a notification was included on the November 2024 invoice for your reference.
While we’re disappointed to hear that you are considering leaving Cell C, we completely respect your decision. We want to assure you that we take all feedback seriously, and we are continuously working to improve our customer service.If there’s anything we can do to assist you further or help resolve any outstanding issues, please don’t hesitate to reach out.
Thank you for your time and feedback.
Kind regards,
Cell C | DA
Best regards,
We deeply regret the frustration you've experienced, and we sincerely apologize for the confusion and inconvenience caused. We understand how disappointing it must have been to feel misled by our call centre agent and to encounter billing issues. Please know that this is not the experience we aim to provide our customers.
Regarding the price increase, we want to assure you that the price increase was communicated to all customers in advance. Additionally, a notification was included on the November 2024 invoice for your reference.
While we’re disappointed to hear that you are considering leaving Cell C, we completely respect your decision. We want to assure you that we take all feedback seriously, and we are continuously working to improve our customer service.If there’s anything we can do to assist you further or help resolve any outstanding issues, please don’t hesitate to reach out.
Thank you for your time and feedback.
Kind regards,
Cell C | DA
Best regards,