tM
tryphina M

1 reviews | Active since Jan 2014

14 Nov 2016, 15:46

worste service ever

<p>i have signed an upgarde with cell c with a subscription of 165 per month its been more than 3 months now and cell c have been debiting more than 165 from my account an whenever i try to enquire about it nobody seems to know anything about my acccount,on the 27th cell c debited 236 from my account which i stopped pending the answer from cell c the only thing that i got from my enquiries was that my package had a 3 month promotion of 1 g of data for free which am not supposed to pay for it but mybe thats why they have been debiting more i was given a reference numbe ********** 6222 3 weeks later nobody from cell c has contacted me regarding my problem i only got the call from them enquiring why i have not paid the october installement can sum one sort out this mess so we can move on i really want to pay cell c but am not rich cant pay more than am supposed to pay</p>

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Replies (3)
Cell C
Cell C's reply14 Nov 2016, 15:52
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply15 Nov 2016, 08:26
Official

Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply16 Nov 2016, 10:43
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,