KC
Keenan C

1 reviews | Active since Jun 2016

02 Jun 2016, 09:33

Worste customer service ever

<p>Today i went its cellc store in grand parade cape town and had the worse experience ever talking to consultant by the name of shinaaz. She was so rude and uprupt demanding me too go call the manager at the other store telling me she is not going to help me because she already spoke to the other manger and is waiting for her to come up. With her bad attitude and ways not even making a small attempt to try and assist me at she tells me yes she is being difficult and just walks away leaving me you use my own phone and airtime to call the other manager to come up. For myself as a ex employee of this very store i was disgusted not to mention the few other customer's also in the store at the time she even took it so far to influence my dessision to take her behaviour further with when i mentioned it to her. I don't know if this is the type of service provided by cellc as a normal but it surely made me consider who i choose as my service provider moving forward</p>

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Replies (2)
Cell C
Cell C's reply02 Jun 2016, 10:40
Official

Thank you for taking time to compile the above and providing us with feedback- relating to the service you received.

It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Jun 2016, 10:41
Official

Hi Keenan

Can you please provide us with your contact numbers?

Regards

Cell C | PN

Best regards,