1 reviews | Active since Sept 2019
Worst Upgrade company
On the 30.10.2023 I wrote a letter in requesting upgrade on my business account on my cellphone. I have phoned 2 times asking what is happening. No one calls me back. This is their email: Dear Valued Business Exclusive Customer,
Thank you for contacting the Cell C Business Exclusive Desk.
We have received your email and one of our consultants will be attending to it within 24 hours.
For immediate assistance, the Business Exclusive Desk is open for your convenience, so please give us a call on ***, where we look forward to assisting you.
Thank you and regards,
Business Exclusive
Cell C Business Exclusive www.cellc.co.za
This is the poorest and worst company to do a upgrade. Everytime I want to upgrade the same old story. You have to phone after them several times. You can not do an upgrade just by phoning them, because its a business account you have to write a letter requesting an upgrade and the this is the service you get from them.
Thank you for contacting us. We really appreciate your loyalty, please accept our apology.
The matter will be escalated to our support team for assistance. Do expect our call tomorrow during the cause of the day.
Regards
Cell C|NT
Thank you for contacting us. We really appreciate your loyalty, please accept our apology.
The matter will be escalated to our support team for assistance. Do expect our call tomorrow during the cause of the day.
Regards
Cell C|NT
On 05 Jan 2024, at 11:59, Cell C Business Exclusive <***> wrote:
Good day M Joubert.
Thank you for contacting Cell C Business.
We have received your rica request. We truly apologize for the inconvenience and delay in processing your request.Please note for your request to be actioned, we need both sides of the smart ID card to be visible. Kindly send a copy of your smart ID on both sides.
Should you have any queries, please contact us at *** or call ***.Kind RegardsCynthia Nkuna Cell C Business Admin
All was sent.
Still battling.
On 05 Jan 2024, at 11:59, Cell C Business Exclusive <***> wrote:
Good day M Joubert.
Thank you for contacting Cell C Business.
We have received your rica request. We truly apologize for the inconvenience and delay in processing your request.Please note for your request to be actioned, we need both sides of the smart ID card to be visible. Kindly send a copy of your smart ID on both sides.
Should you have any queries, please contact us at *** or call ***.Kind RegardsCynthia Nkuna Cell C Business Admin
All was sent.
Still battling.