Worst to No assistance from Cell C Csurance

<p>I submitted an insurance claim for a Huawei P8 lite 2 weeks ago with Cell C Csurance at a Cell C store and was advised that Csurance would contact me in regards with my claim. Till today I have never received any correspondence from Csurance. I took it upon myself to call and follow up on my claim numerous times with no success. I either have to hold over 30 minutes to get through to a consultant with no luck or when I do get through to them I am put on hold for another 10 minutes before the line just cuts off. Or I am told to call back after 2 hours. When I call back I can’t get through, or am put on hold again only for the line to cut off again. When I request a call back once they have the information I need, they dont call back. I work I can’t be on the phone the whole day trying to get through to Csurance only to be told to call back or to be cut off. Can Some at Csurance get back to me and tell me that status of my claim!!!!!</p>