Worst SP in the counrty - No customer service

I use my personal phone for work meaning that i have submit my claims to my employer for using my personal phone. But the last time I received my claims was in May 2018. I have been calling these idiots for the past 5mnths like an idiots hoping they would resolve this issue. As results, last month because my claims were submitted late. No one at cellc has been able to explain to me what is going. I dont want to use your Apps I want my email statements to be sent like they have been for the past 8yrs and NO I DON'T WANT TO USE YOUR APP. What kind of business are they running I the customer who has been chasing them for 5 months to fix a system issue. I don't really need this kind of stress an SP that has shown me for months that they give SH*t about their customers. cellc are you going to compensate me for my troubles because I have lost money because of your incompetence. If i cannot submit my claims then you cannot claim your money. Fix your dark age systems to work properly because clearly no one is monitoring.