RC
Ryno C

1 reviews | Active since Nov 2016

15 Nov 2016, 15:12

Worst signal worst service

<p>Cell C bought our company phone contracts out from Vodacom promising better service and signal. It's been a couple of weeks and two signal test later and we are now eagerly waiting to hear what Cell C is going to do about the poor signal and dropped calls we've been having since the move to Cell C. Dropped calls, unfortunately, leads to dropped contracts for our business as a logistics company. </p> <p> </p> <p> A visit to Cell C Village Mall, phone calls and e-mails which were apparently escalated to head office are still not providing any solutions! Poor service and bad attitude when we phoned after our last e-mail. Anyone care to show some customer service, Cell C?</p>

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Replies (2)
Cell C
Cell C's reply15 Nov 2016, 15:33
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply16 Nov 2016, 10:42
Official

Please be advised that Maropeng has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN