Worst Sevice ever Received

Good Day

In today's time and age, technology advances fast and every person waits to hear they contract is up for renewal.

A representative from the Cell c branch in my area called me and notified me I have two numbers due for an upgrade. I asked for one particular number to be upgraded.

The lady requested my documents and called me back to do security questions, I again confirmed which number it was and she said it is due for an upgrade and received an email as confirmation.

On Friday I called to confirm I would an iPhone X as the representative was off on Thursday. She called me back and stated they have a problem on system and will call me back. A few minutes later I received a call from the lady and she states the number has been upgraded already.

Due to her not checking her system correctly, she had given me hope for a new device and now has wasted my time. I will be canceling my lines to come with Cell C as this is total lack of training and competency from Cell C.

Unhappy Client!!!!!