Worst services and no transparency

<p>Good day</p> <p> </p> <p>On the 17th March 2017 I took out a laptop contract with a WiFi rooter and was assisted by Bontle or Buhles at Kempton park. Before we start the whole process I explained that I had a contract with Mtn and experienced a problem where they never explained the open line to me . When we were in the process I asked again if it was an open line and she told me no for the month end of April they will only debit the once off plus pro rata and the normal installnent. I then asked if I could top up and she said I would need to contact client care for top up if my data is depleted. On the 25th April 2017 an amount of 2670 was debited which I contacted the customer care and they advised me to contact the store. I immediately did that and I spoke to Queen the branch manager and she told me that she will check what happened and will speak to the regional manager. I called again on the 28th for feedback but she told me she could not get hold of her manager and I told her I didn't not have money and I was going to the bank to dispute. She agreed and told me to dispute and transfer the R670 and she said she would send the banking details which she did on the 4th May after I disputed on the 30th April pending the query to be resolved. 25th May 2017 an amount of R1930 was debited and 26th I called cell count and spoke to another guy who told me it was capped but they would follow up. I spoke to Queen again and promised to get back to me which she never did. 27th May 2017 I spoke to Queen again and told me she escalated the query and should expect a call latest by 30th but it never happened and I called the shop and was told she was off. I spoke to Bontle and she told me she explained the things to me , told me how I just had my own issues and was frustrated. Bontle was rude to me and told me just have my own stress </p>