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lH
loraine H

1 reviews | Active since Dec 2018

28 Nov 2023, 10:25

worst service with the business upgrade department.

upgrade 2 contracts with them at the beginning of November 2023 and still did not receive any phones or get any feedback on when they are going to deliver them. my boss tried phoning them 5 times and could not get an answer when are they going to deliver the 2 phone.

0
Replies (6)
lH
loraine H's update30 Nov 2023, 07:28
Reviewer Update
Good day almost 48 hours later and still no response from a call from the Support Consultant.
Cell C
Cell C's reply30 Nov 2023, 08:51
Official
Dear Loraine Van Heerden,

We sincerely apologise for the delayed response.

Our Support Team is currently following up on the delivery issue, they will be in touch to update you.

Regards
Cell C |TD
lH
loraine H's update05 Dec 2023, 05:57
Reviewer Update
+***0
Any time between 08h00 and 17h00
Cell C
Cell C's reply05 Dec 2023, 08:16
Official
Thank you, we will be in contact with you.

Cell C | NZ

lH
loraine H's update06 Dec 2023, 07:53
Reviewer Update
seriously I just received the new bill for the month and the new contract amount is been loaded and still no phones that are coming with this upgrade. HOW HOW HOW????????
this is not on this is not how you treat your customers???? a customer go and upgrade order a new phone with that upgrade receive the new phone and start paying the upgrade contract amount but now you work backwards............HOW ????????

Cell C
Cell C's reply06 Dec 2023, 11:29
Official
Dear Loraine Van Heerden,

We have requested our Team to call you back to assist with the matter.

Please receive our apologies for the unpleasant experience, you will be contacted shortly.

Regards,
Cell C | TN