TM
Thandile M

1 reviews | Active since Apr 2017

11 Apr 2017, 14:32

WORST SERVICE WITH NO FEEDBAC****

<p>As a customer of Cell C i expect good customer service , i have a contract with Cell C and i had taken up the C-insurance to cover my phone , in an unfortunate situation my phone was ****** during the last week of January this year. I contacted Cell C on numerous occasions informing them of the incident and spoke to 2 supervisors who seem very imcompetent for the position as i have received no feedback till this day.</p> <p>They market such great service , but as customers we receive the worst , i still dont have a phone and i have never missed a payment for the insurance.So exactly what am i paying for , if not to be covered?? this is absolutely ridiculous.</p> <p> </p> <p> </p> <p>i spoke to one supervisor by the name of Grace which did not help at all.</p> <p> </p> <p>Cell C is just BAD NEWS!</p>

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Replies (2)
Cell C
Cell C's reply11 Apr 2017, 14:43
Official

Hi Thandile

We have referred this matter to C-Surance for assistance and we apologise for the manner in which this matter was handled.

Be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply12 Apr 2017, 09:18
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN