AM
Andile M
1 reviews | Active since Oct 2020
28 Oct 2020, 10:05
WORST SERVICE TO CANCEL CONTRACT
I cancelled my contract in May and June and they still haven't updated my credit bureau or provided me with a paid letter they are making excuses with lockdown i work from home too they can't tell me it take 5 months or more to fix my profile and credit cell c is the worst when it come to client management and they don't value they're client can please provide me with CEO email cause with customer care /collection/lawyers are not will help.
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Replies (2)
Cell C's replyOfficial
28 Oct 2020, 10:17Hi Andile
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you for the paid up letter.
^MM
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you for the paid up letter.
^MM
Cell C's reply28 Oct 2020, 10:17
Official
Hi Andile
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you for the paid up letter.
^MM
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
We will contact you for the paid up letter.
^MM
AM
Andile M's updateReviewer Update
03 Nov 2020, 10:32Any feedback on matter raised as I haven't heard any from Cell C.
AM
Andile M's update03 Nov 2020, 10:32
Reviewer Update
Any feedback on matter raised as I haven't heard any from Cell C.