WORST SERVICE RECEIVED FROM CELL C NORTHGATE STORE.

I HAVE NEVER EXPERIENCED SUCH HORRIBLE, TERRIBLE, NON-HUMAN AND BAD CUSTOMER SERVICE. AS A HUMAN BEING YOU TRY AND INSURE YOUR ASSETS TO AVAOID UNBUDGETED EXPENSES, BUT STILL THE SERVICE YOU RECEIVE FROM YOUR SO CALLED SUPPLIERS IS THE WORST, UNACCEPTABLE AND REALLY DRAINING. I TOOK IN MY PHONE FOR REPAIRS AT CELL C NORTHGATE MALL STORE(OVER A WEEK AGO ALMOST 2 WEEKS NOW), I AM SO ANGRY WITH THE SERVICE I RECEIVED AS THE LADY WHO WAS HELPING ME (JENNETTE) WAS IN SUCH A HURRY TO KNOCK OFF TO A POINT WHEREBY SHE MADE ME FILL IN THE WRONG FORMS INFORMATION FOR MY DEVICE INSURANCE CLAIM, I ASKED HER FOR A TICKET NUMBER AND SHE SAID THEY WILL EMAIL IT TO ME THE NEXT DAY, OF WHICH SHE DIDNT DO.I DID NOT GET ANY CONTACT FROM CELL C I HAD TO CALL THEM AND MAKE A FOLLOW UP ON MY DEVICE, DAYS AFTER A DIFFERENT CONSULTANT CONTACTS ME TO TELL THAT THE DETAILS ON THE FORMS ARE WRONG AND SHE PROMISED TO SORT IT OUT WITH THE INSURANCE PEOPLE SO THEY CAN PROCESS MY CLAIM AND FIX/REPAIR MY DEVICE. TO SHOCK YOU GUYS MORE THAN A WEEK AFTER I RECEIVE AN SMS TO ACCEPT OR REJECT THE REPAIRS FEE, I CONTACTED THE I NSURANCE PEOPLE ONLY TO FIND OUT THAT MY CLAIM WAS NEVER PROCESSED THESE CONSULTANTS TOOK MY PHONE STRAIGHT TO THEIR REPAIRS DEPERTMENT AND I HAVE TO PAY OVE R2500.00 FOR REPAIRS COZ THEY NEVER PROCESSED MY INSURANCE CLAIM WHICH THEY DEDUCT EVERY MONTH FROM MY ACCOUNT. IM AM SO SAD AND DRAINED FOR THE FACT THAT NO ONE AT CELL C NG BOTHERS THEMSELVES TO UPDATE ME ON THIS ISSUE OR EVEN APOLOGISE, I CALL EVERYDAY AND I GET NO HELP, AS THEY ALWAYS SAY THEY CONTACTING THE DEVICE INSURANCE AND SORTING THIS OUT, OR PROMISE TO CALL ME BACK BUT THEY NEVER DO OR SAY NO WE CANT HELP YOU THE PERSON DEALING WITH YOUR ACCOUNT IS OUT FOR LUNCH AND WE WILL ASK HER TO CALL YOU BUT SHE NEVR DOES. I AM SO TIRED OF FOLLOWING THIS MATTER AND IMPATIENT AS THEY WILL TAKE ANOTHER 2 WEEKS TO A MONTH TO REPAIR MY DEVICE. VERY DISAPPOINTED WITH THE SERVICE AND HOPE TO GOD TO NEVER SIGN A CONTRACT WITH CELL C OR USE THEIR SERVICES, COZ I AMA WORKING FROM HOME AND REALLY INNEED OF THE DEVICE.