Worst service received from a cellular network

Account no. ***0.

Paid an amount of R3201.97 as per my statement and for the past two weeks I've been sending proof of payment through ( where I've even received confirmation of the proof of payment being received). Come to find that they have gone ahead and suspended my account regardless of receiving the monies. I have called into the customer care and spoken to Buhle who was supposed to transfer me to her supervisor Lerato but I'm continuously kept on hold. And when I ask to be called back, they tell me they cannot. This is by far the worst service I have received. I want my account re-opened!!! I want to be called back and I can definitely state that this is the last I will ever do business with Cell C. Definitely not upgrading at all!! Pathetic service