Worst service provider in the world

With reference to the below that was done by my husband Wessel Prinsloo yesterday.

13 reviews | Active since Sep 2009 27 May 2024 at 11:32 Worst service provider in the world.

So another day later, and after 2 more phone calls, we are told her sim has been switched off due to an outstanding amount on the account instead of suspended, note that my father's sim card service was reinstated about an hour ago and they are both on the same account number.

I have called and mailed Cell C (see email proof below) since the 22nd of May to make arrangements about the 2 contracts due to the fact that my father passed and he was the sole breadwinner in their household, my mother is only on SASSA and cannot afford these contracts by herself.

We assisted her with the payment due for April, this was made on the 9th of May. I also emailed a letter written by her and attached my father's Death Certificate requesting assistance to downgrade these packages (excluding devices) to pre-paid services with absolutely zero acknowledgement or feedback on my mail.

From: *** <***> Sent: Wednesday, May 22, 2024 10:05 AM To: ***; *** Cc: *** Subject: RE: Acc no ***3 Importance: High

They are extremely fast to cut/suspend services, however they are pathetic in the Call Centre as well as any other form of communication when requested by the client.