RR
Ray R

1 reviews | Active since May 2018

11 May 2021, 05:21

WORST SERVICE PROVIDER IN THE WORLD!!!!

I am so disgusted dealing with this *********** people at Cell C. they have the worst customer service and attitudes, they take your money, but can not sort out any problems. we are now in month 5 and they still charging me for a contract that was asked to be cancelled already in December over the phone and in January 11th 2021. They even took notice of the mail at first, now I am blocked to reply to any of their mails, they just keep mailing me statements after statements, adding a monthly bill. Proof!!!! - Cancelation of fiber contract 1 message Ray van Rensburg <***> Mon, Jan 11, 2021 at 10:06 AM To: ***

Good Day

Please can you cancel my fiber contract as I have now been told that a move order is not posible, it is upsetting since your staff that spoke to me in December told me after clearly checked that there is no fiber in this area, still explained to do a move order and they will change my router to a wifi system with the card currently inside. Please check ticket number: Ticket # [CF176097] // Move order // Kind Regards Ray van Rensburg

I then received a notice of arears, which I rep**** to again, and fiber collections then forward my mail with attachments to FibreRetentions to sort it out!!! since then cant mail to any of them and they just keep mailing me demands and new statements. Apart from that, they asked my ID number and then send me a MR. Nicholus Mahare's statement with all his personal details! No REALLY!!!!

The ombudsman will have a field day with YOU CELL C! I HAD ENOUGH, You will now pay for the damage to my credit record and all the stress you put me through!

0
Replies (7)
Cell C
Cell C's reply11 May 2021, 08:06
Official
Hi Ray van Rensburg 

Thank you for contacting Cell C. 

We regret to hear about the unpleasant experience that you had. 

Our team will be in touch. 

Regards
^MP 
RR
Ray R's update11 May 2021, 08:28
Reviewer Update
Yes, Be in touch, you will have to contact me via mail as I am 14000km out of south africa in North Africa and have no cellphone roaming, you have my Email!
Cell C
Cell C's reply11 May 2021, 13:01
Official
May we please have your international contact number. 

^MM
RR
Ray R's update18 May 2021, 07:51
Reviewer Update
Dont have an international phone line, you can contact me on whatsapp on +***
RR
Ray R's update18 May 2021, 12:46
Reviewer Update
Cant you read?
RR
Ray R's update18 May 2021, 12:53
Reviewer Update
And they wonder why you think They ***********!!! I tell you I am in North Africa, my phone that is suppose to have international roaming with Cell C don't get any signal here, Prepaid cards is prohibited in this country. Yet after telling them the only means of contact is via my email or whatsapp call. They still send me a private message " Hi Ray

Please send us your international contact number." Really?????? maybe learn to read first and then reply!!
RR
Ray R's update18 May 2021, 13:31
Reviewer Update
Like I told you, then contact me via whatsapp call