WORST SERVICE PROVIDER IN SA

I was called for an upgrade & accepted.A week later I was called about colour preference for the phone. After 10 working days no phone! Called to follow-up&was told there no upgrade processed.Was referred to various depts! Spoke to:<br> <br> 1.Sipho-upgrades<br> 2.Laverne-Follow-ups<br> 3.Monty-CC<br> 4.Siyanda-follow-up<br> 5.Rodney-Inbound<br> <br> Spent a day following up on Cell C's mess & no-one had an answer. Was told that no-one could help me directly&kept being referred to someone else. By this point I had had enough! Requested them to pull the recording of the initial call where this contract was sold to me.The matter was escalated and i spoke to <br> <br> 6.Fortunate(Ref ***)then I had to follow up on the escalation.Matter had not been attended to.<br> 7.Agnus who said someone would call me back<br> 8.Tebogo Nkosi called & said she will pull the recording & provide feedback ASAP. 12days later still no answer! <br> <br> Its nearly a mnth! Either Call me to cancel my existing contract or with the recording, an apology &the contract you agreed to<br> <br> This is very ********* behaviour. Is Cell C *************?Surely you would hold me to a contract I agreed to, do the same rules not apply to u? Is it really my job to follow up?