Worst service provider experience ever
<p>Having two phones on contract with Cell C, we have experienced a total mess up with our account this month. Our service has been suspended for the second time this month after both contracts were paid through debit order as with each other month. We had to prove that payment was done, which WAS done. Then 3 times in a row you make a total mess of our accounts. Now the service has been suspended AGAIN. Enough with this!!!!</p> <p>Then, just to add insult, your network coverage has gone from an acceptable (not good) to almost non existent most of the time.</p> <p>If we are to adhere to the contract from our side, don't you have to provide a service?</p> <p>Can't complain about the service becausw there are no service to complain about.</p> <p>I AM SICK AND TIRED OF THIS!!!</p> <p>FIX IT!!!</p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
After a long back and forth communciation trail, the fact that the account was in arrears due to non payment, I made the required payment to bring the account up to date.
Service restored and all goes well.
Yesterday evening, on top of all other monthly charges and other amounts, you decide to do a double withdrawal of R1.4K.
Now we have to find out that we HAVE TO WAIT 7 days before these funds can be returned to the relevant bank account. Excuse me! Are you the owner of our income to do this and then tell us to wait. You terminate services for non payment but patience is required to give our money back.
After a long back and forth communciation trail, the fact that the account was in arrears due to non payment, I made the required payment to bring the account up to date.
Service restored and all goes well.
Yesterday evening, on top of all other monthly charges and other amounts, you decide to do a double withdrawal of R1.4K.
Now we have to find out that we HAVE TO WAIT 7 days before these funds can be returned to the relevant bank account. Excuse me! Are you the owner of our income to do this and then tell us to wait. You terminate services for non payment but patience is required to give our money back.