Worst Service Provider ever!!!!!

Good Day,

I have been a Cell c customer for about 10 years now and with this pandemic and everything happening Cell c is by far the worst service provider ever.

i do not receive any statements from Cell so i log into my account via their website www.cellc.co.za and do the payments from their website via Eft Payments.

They cant seem to allocate or find my payments.

Please see below email send to cell c with still no response :

I have been making payments and looks like cell c is struggling to allocate or receive my account details.

I have attached proof of payments for the last 4 months, and still according to cell c my next payment will be R2980.49, This cannot be the case.

My line has been suspended, After I phoned Cell c customer care number and spoke to a consultant she advised that my full outstanding amount is R2060, I made a payment through the cell c website (Logged into my account and made an eft payment directly from the website) on the 18th of January 2021 the amount of R2080 – Please see attached proof of payment. I have phoned cell c customer care on 084 135 so that they can activate my account and switch my line on. I have send my proof of payment to *** and received a replay after 2 days To say thank you payment received. However my line was still suspended. After I spoke to numerous consultants they advised me that they still cant see the payment and that the reference number was wrong, but they will allocate it accordingly. On the 29th of January 2021 my line was open again.

I went to cell c shop at Springs Mall yesterday 31 January 2021 to find out what is going on as one of the consultants advised me to do so. The lady helped me but the attitude was very poor, she printed my statement and package details and the amounts still does not reflect. She threatened me that they will blacklist me. I told her but I made the payments from the cell c website so I cannot see how they cannot see my payments.

After a huge fight and scene I left the store.

I would hereby like to request that my account must be reconciled accordingly as per proof of payments attached and please send me a full breakdown of my account.

Your rapid response will be appreciated.