WORST SERVICE PROVIDER EVER!!!
<p>In January this year i've decided to purchase a once off internet subscription bundle for my mobile device, I've found a few good service providers with reasonable pricing, but what caught my eye was Cell C's 100gb data bundle valid for 365 days. Now here is where the problem comes in; There Is Little To NO Network Coverage MOST of the time, IF there is a stable connection it lasts for a very short time, resulting in FAILED internet connections, This is costing me extra money at the end of the day because the network keeps resetting during an internet session which ends up in me losing work and having to restart again, which means i have to use double the data to do a single tas**** This is unacceptabe and a total RIP-OFF!!! Seriously Switching To Another Network By end Of This Week If This Cannot Be Corrected!!!</p>
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Following up on my complaint about Cell C and their pathetic service, 2 weeks later and i'm still getting the run around by their call centre staff even after posting a negative review, It Now Seems That Cell C Does Not VALUE Their Clients!!! This morning at around 11am i called Cell C with hopes of being assisted in getting a sim swop, which was advised to me by one of Cell C's Tech staff who further told me that there was a fault on my Simcard so i needed a sim swop. I received an sms confirmation stating a reference number for my sim swop. As from 11am up until i called customer care again at 16:30, i was advised that my call, or my sim swop query had not been attended to. I have been given the run around for too long with no positive outcome since my first complaint, i had to hang on for a further 18 minutes and was told that i need to do the security checks again, i refuse to play along with these games and I would like a full refund on the 100gb data that i've purchased from Cell C and i will be happily on my way to another service provider, i will in future not recommend Cell C due to my experience first hand as an UNVALUED client.
Following up on my complaint about Cell C and their pathetic service, 2 weeks later and i'm still getting the run around by their call centre staff even after posting a negative review, It Now Seems That Cell C Does Not VALUE Their Clients!!! This morning at around 11am i called Cell C with hopes of being assisted in getting a sim swop, which was advised to me by one of Cell C's Tech staff who further told me that there was a fault on my Simcard so i needed a sim swop. I received an sms confirmation stating a reference number for my sim swop. As from 11am up until i called customer care again at 16:30, i was advised that my call, or my sim swop query had not been attended to. I have been given the run around for too long with no positive outcome since my first complaint, i had to hang on for a further 18 minutes and was told that i need to do the security checks again, i refuse to play along with these games and I would like a full refund on the 100gb data that i've purchased from Cell C and i will be happily on my way to another service provider, i will in future not recommend Cell C due to my experience first hand as an UNVALUED client.
Theodorah confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Theodorah confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN