TS
Tarryn S

1 reviews | Active since Mar 2015

24 Mar 2015, 16:46

Worst service provider ever!

I took out 2No data contracts with Cell C @R99pm each(reception was poor). I then moved into a flat with Wi-Fi-Telkom (reception was great), so I attempted to put in notice to cancel @the end of the Cell C contractual period- which they denied as 'notification could only be sent +-60days prior to the contract end date'. As I though I would, I forgot about these usbs, until I got a surprise debit of approximately R700 from Cell C. I spent \hours"(with Cell C customer care) trying to establish the problem. Eventually I'm told that the small print on the back of my contract allows Cell C to increase my monthly debits @the end of the original contact period- without any notification and there is nothing they can do to assist. So again I try to cancel but now I get told that they require a calendar months notice to cancel& I will get debited yet again @the increased rate. After much fighting Cell C agrees they will refund me a portion of the second increased debit"

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Replies (1)
Cell C
Cell C's reply27 Mar 2015, 14:15
Official
Hello TS Blue77,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN