Worst service provider by far

To me the most disgusting service provider by far !!! I logged a case with one of cell c's agents on the 13/01/2018 @ 15:07 just to be accurate concerning my bonus airtime of about R300 roughly that I recieve every week when I recharge , I explained to the guy over the phone today about my problem , keep in mind ive been waiting over two weeks for a response , got no response whatsoever , todag I speak to this guy who is also a agent for cell c , just for him to tell me that there is no case on the system , so right now I am ****ing disgusted at this **** service provider !!!! Basically my problem is that every week I buy a social bundle of R129 which is bundle number 4 which gives me 2gigs of data , about 120 minutes and 300 sms's , and with that concerning that I recharged I get about R260 bonus airtime which I cannot even use !!! So like I was saying this guy today explains to me that once I activate my social bundle I cannot use the bonus airtime , which doesnt ****ing make sense to me !!! The bonus airtime expires in 3 days and my social bundle expires in 30 , this guy tells me that unfortunately his superior tells him that they have no control whatsoever over the situation , so you tell me how can you not have control over your own network that you are providing to the public ??? I am very upset about this , cell c needs to ****ing fall , I will not stop here , I am definitely taking this further also knowing that it does not state you cannot use your bonus airtime while using a social bundle in any terms and conditions whatsoever . I am letting all my family and friends know about this issue and I will expose this on every social network possible !!! I will attach a screenshot of my "**** case" that was logged on the 13/01/2018 , **** you cell c !!!!