JD
Johan D
1 reviews | Active since Sept 2018
16 Aug 2020, 16:13
Worst service provider and tech support
After paying my account by eft. Cell c tried to do a debit order on the 22nd after i payed it on the 17th. After sending proof of payment and bank statement showing it and to supervisor still they tried to do a double debit order now tonight after they have the proof.i must pay bank fees for cellc neglect to sort their stuff out. They will give me refund for both debit orders and let them try and turn my internet off. We work from home. I must pay 599 and they tried to do a 1200 debit order. If this goes on like this i am stopping this internet. And my internet is almost off every week
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
16 Aug 2020, 17:13Hi Johan
Have you been paying your account via eft before or was this your first time?
^PN
Have you been paying your account via eft before or was this your first time?
^PN
Cell C's reply16 Aug 2020, 17:13
Official
Hi Johan
Have you been paying your account via eft before or was this your first time?
^PN
Have you been paying your account via eft before or was this your first time?
^PN
JD
Johan D's updateReviewer Update
16 Aug 2020, 17:59It was the first time and im not happy with the double debit orders and the bank fees i have to pay because your account department cant sort their stuff out
JD
Johan D's update16 Aug 2020, 17:59
Reviewer Update
It was the first time and im not happy with the double debit orders and the bank fees i have to pay because your account department cant sort their stuff out
Cell C's replyOfficial
16 Aug 2020, 18:45Please send us a private reply with your ID number and we'll look into this.
^PN
^PN
Cell C's reply16 Aug 2020, 18:45
Official
Please send us a private reply with your ID number and we'll look into this.
^PN
^PN
JD
Johan D's updateReviewer Update
18 Aug 2020, 12:06And still cellc cannot sort my account out.
Telling me busy with their manager they have my bank statement showing the eft done on the 17th from my account.
Its almost a month they cant sort this out. And when i get my weekly pay they will try again and do a double debit order where i must pay 1 month.
This is the worst service i ever got and i am so disgusted in having fibre with them rather cancel all and go to afrihost. They even want to do a price increase i havent even had this fibre for 3 months can you believe that.
They will reimburse my days waiges if they do that on friday.
Telling me busy with their manager they have my bank statement showing the eft done on the 17th from my account.
Its almost a month they cant sort this out. And when i get my weekly pay they will try again and do a double debit order where i must pay 1 month.
This is the worst service i ever got and i am so disgusted in having fibre with them rather cancel all and go to afrihost. They even want to do a price increase i havent even had this fibre for 3 months can you believe that.
They will reimburse my days waiges if they do that on friday.
JD
Johan D's update18 Aug 2020, 12:06
Reviewer Update
And still cellc cannot sort my account out.
Telling me busy with their manager they have my bank statement showing the eft done on the 17th from my account.
Its almost a month they cant sort this out. And when i get my weekly pay they will try again and do a double debit order where i must pay 1 month.
This is the worst service i ever got and i am so disgusted in having fibre with them rather cancel all and go to afrihost. They even want to do a price increase i havent even had this fibre for 3 months can you believe that.
They will reimburse my days waiges if they do that on friday.
Telling me busy with their manager they have my bank statement showing the eft done on the 17th from my account.
Its almost a month they cant sort this out. And when i get my weekly pay they will try again and do a double debit order where i must pay 1 month.
This is the worst service i ever got and i am so disgusted in having fibre with them rather cancel all and go to afrihost. They even want to do a price increase i havent even had this fibre for 3 months can you believe that.
They will reimburse my days waiges if they do that on friday.
JD
Johan D's updateReviewer Update
18 Aug 2020, 14:51And now Denver Naidu cell c supervisor or manager blocks my emails because he cant sort my payment out this is what tipe of service you get from cellc if you do an eft and not one of the customer support can read a damn bank statement showing on the 17th there was an eft with the ref number.
I will keep posting until they will sort this out really can not believe this
I will keep posting until they will sort this out really can not believe this
JD
Johan D's update18 Aug 2020, 14:51
Reviewer Update
And now Denver Naidu cell c supervisor or manager blocks my emails because he cant sort my payment out this is what tipe of service you get from cellc if you do an eft and not one of the customer support can read a damn bank statement showing on the 17th there was an eft with the ref number.
I will keep posting until they will sort this out really can not believe this
I will keep posting until they will sort this out really can not believe this
Cell C's replyOfficial
18 Aug 2020, 15:46Good Day Johan
The matter has been escalated and our team will call you to assist.
^NS
The matter has been escalated and our team will call you to assist.
^NS
Cell C's reply18 Aug 2020, 15:46
Official
Good Day Johan
The matter has been escalated and our team will call you to assist.
^NS
The matter has been escalated and our team will call you to assist.
^NS