1 reviews | Active since Feb 2017
WORST SERVICE PROVIDER AND CUSTOMER SERVICE IN THE ENTIRE UNIVERSE
<p>The 2ND time cell c is messing me around first time was last year when I took out a contract received a faulty device went back into the store within the 7days. I was advised to return the following day for a obf the next day when returned was told sorry it's out of the 7day period device were booked in returned back faulty after 21days. Later month I went into the Somerset mall branched was assisted by Corbin one of their consultants for a sim only deal. I saw he made a mistake by taking to sim only deals out on my name he promised the other would be canceled. Days later two sim and connection fees were deducted from my bank account. This month when receiving statements I saw I was still being billed for an extra sim only contract I phoned in and Visit the store the one sim only was canceled over the phone but my account still has not been corrected. The call center and the store hasn't after 7days gotten back to me and when visiting the store the manager never there. I called the call center for feedback and they just said the case are still open.</p>
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
