MK
Monica K

1 reviews | Active since Dec 2024

09 Dec 2024, 15:37

WORST SERVICE PROVIDER

Worst Service Provider....DO NOT RECOMMEND TO ANYBODY. Their Customer Services is the worst. They never come back to you and offer no assistance that holds substance. Emails come back saying we need to do follow ups on the follow ups....example of email below. Calling those numbers and they still go back to the same person that tells us to call that number again. " Good day Thank you for contacting cell c. We have received your email regarding your follow up status. We sincerely apologize for the delay and inconvenience caused.

Kindly contact our follow ups department to make a follow regarding your follow up on 084145, they are available Monday-Friday 8am-5pm.

For any queries kindly contact our customer care on 084135 or send an email to ***

Regards Nokuthula Cell C Written Correspondence

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Replies (1)
Cell C
Cell C's reply09 Dec 2024, 15:50
Official
Dear Monica,

Thank you for contacting Cell C. 

We are sorry to hear about your disappointing experience and acknowledge the frustration caused by the lack of effective assistance.

To address this matter promptly, please provide us with your Order number or ID number and our team will contact you directly to ensure your issue is resolved without further delays. 

We sincerely appreciate your patience and will work towards turning this around  
Regards,
Cell C | MN