1 reviews | Active since Mar 2014
worst service... no wonder people put banners on..
Absolutely disgusted. I phoned in this morning. Tried to find out if I will be able to do a simswop. The contract is on my mothers name but Im using the phone. At customer care they informed me it wont be a problem. Just need a letter stating that Im allowed to and that they will be able to phone my mother and do the security check over the phone. I went to the Lakeside mall store to do the swop but they cant or wont help me. After getting upset I got extremely bad attitude from the manager and staff members. I understand some of their language and they also swore about me when talking to each other. This is beyond unacceptable. Im beyond disgusted. Not a way to treat a customer. I own a business and wanted to get contracts for all my drivers and staff through cell c. There are about 40. So I will much rather use Vodacom as their service and attitude is excellent...
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
