Worst Service I've ever encountered.

I trust you will understand my frustration after reading this review. I have logged a claim for a ****** device and only received communication from C Surance a week later requesting for proof a blacklisting which have been requested for from the CellC Service provider. I now had to wait an extra 2 weeks before getting confirmation of the Excess amount for a replacement and would only wait until they have processed it for delivery. This is pathetic service and I am not ashamed to disclose that you do not treat your customers with loyalty! And lastly i am told to do a follow up after 5 days when the device is delivered without being notified.