JN
Joseph N

1 reviews | Active since Aug 2015

06 Aug 2015, 19:52

WORST SERVICE IN THE HISTORY OF COSTUMER SERVICE

I AM A CLIENT OF CELL C FOR THE PAST 10 YEARS!!!<br> LESS THAN A YEAR AGO I UPGRADED MY CONTRACT ON THE RECOMMENDATION OF THE CELL C CONSULTANT.I RECEIVED (THEN LATEST BLACKBERRY Z3) EIGHT MONTHS LATER THE PHONES SCREEN IS FAULTY NOT DROPPED,CRACKED OR WATER DAMAGED JUST FAULTY!!!! NOW CELL C WANT ME TO PAY R1800.00 TO FIX A PHONE THAT COST R2350.00 NEW. BESIDES THE FACT THAT THEY SHOULD REPAIR OR REPLACE THE PHONE AS ITS NOT MY NEGLIGENCE OR IRRESPONSIBLE BEHAVIOUR AS CLAIMED BY THE NOT SO HELP FULL CLIENT SERVICES REP I SPOKE TO.THEN ON TOP OFF ALL THAT THEY (CELL C) TELL ME THAT I HAVE TO PAY MY MONTHLY SUBSCRIPTION OR THEY WILL HAND ME OVER. I HAVE NO MORE PATIENCE FOR THIS SO CALLED BEST NETWORK PROVIDER. I WISH THEY WOULD JUST LET ME CANCEL MY CONTRACTS. TAKE THIS AS A WARNING DO NOT GET A CELL C CONTRACT.!!!<br> <br> JOSEPH VAN NIEKERK<br>

0
Replies (1)
Cell C
Cell C's reply07 Aug 2015, 07:13
Official
Hello vanniekerkJoe,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN