WORST SERVICE IN HISTORY

id like to express my worst experience i have ever had with a company. i have a contract phone with cellc, which iv had for +-4 months. every time it switched off , it will not charge, i went to cell today to advise them of the problem. i was frustrated as this phone is fairly new. i was told that my query is not so important or urgent. i was laughed at and told i was being difficult when i expressed my concerns. firstly i have to stay 3 weeks without a phone, as it goes for repairs, i pay insurance and do not receive a loan phone. i have been a loyal customer for more than 5 years. well me being loyal has come to an end. phumlani the guy who assisted me , even admitted that this phone has a problem as he had the same one and decided to sell it , what does this say about cell c? i posed a question to him , asking him, why should i suffer for 3 weeks without a phone where as you guys were well aware that this nokia lumia 1320 has a problem? he told me he is not the ambassador of nokia, i told him this is not how you speak or assist your customers. i want nothing to do with cell c , i was laughed and told im being difficult. im going to cancel this contract.