1 reviews | Active since Jun 2020
WORST SERVICE IN EAST RAND MALL
I bought a Mecer laptop from Cell C online. Just a week after delivery it started giving me problems. I called customer care and they advised that I take it to any cell C shop. Due to lockdown I could only take it today in East Rand mall. I first called the shop and Bafana told me that they don't take any faulty device I should just drive to Mecer myself to return the laptop. Several calls to the shop which took hours I finally got Sibusiso who told me to bring it. Unfortunately I didn't get his name on the phone I only remembered Palesa but when I got there I was shouted at and they started asking me who told me to come to the shop since I was supposed to take back the laptop to HP myself. I almost cried after wasting my time and petrol. Luckily Sibusiso came and assisted me with no problem,which I am grateful for. Staff in East Rand mall don't know what they are supposed to do. I suggested a refresher training because they lack customer care and Clearly they don't know their job or products they are selling.
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the poor service and inconvenience caused.
^ PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the poor service and inconvenience caused.
^ PN