Worst service I have ever recieved

I have paid my account two days ago, my phone is still blocked. When I try to phone 140 it redirects to collections and just cuts off everytime since yesterday. How the hell am I supposed to sort this out if you cannot even let me speak to one of your agents? You are ridiculous. On top of all this you put through a debit order yesterday even after you acknowledged the payment I made two days earlier. So I have paid twice now for a service I am not receiving and a company that I cannot even reach. I will report you to consumer protection. Tired of this nonsense from a so called trusted company