LS
Leon S
1 reviews | Active since Oct 2022
26 Nov 2024, 10:31
Worst service from Cell C
I have received the worst service ever from Cell C. Last month I requested a down grade of one of the two lines I have on my premises. I explicitly explained which line they needed to down grade. And as I expected they downgraded the wrong line. My daughter is at varsity and does online exams and now this happens during year end exams. If she misses the exams due to this we will need to take legal action.
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Cell C's replyOfficial
26 Nov 2024, 10:54Dear Leon,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and distress caused by the incorrect downgrade of your line. We understand how critical uninterrupted service is, especially during such an important time for your daughter’s exams.
We’ve escalated your matter to our support team for immediate resolution and you will be contacted soon for assistance. Please rest assured, we are committed to rectifying this matter as quickly as possible and appreciate your patience as we work to restore the correct service.
Regard,
Cell C | TN
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and distress caused by the incorrect downgrade of your line. We understand how critical uninterrupted service is, especially during such an important time for your daughter’s exams.
We’ve escalated your matter to our support team for immediate resolution and you will be contacted soon for assistance. Please rest assured, we are committed to rectifying this matter as quickly as possible and appreciate your patience as we work to restore the correct service.
Regard,
Cell C | TN
Cell C's reply26 Nov 2024, 10:54
Official
Dear Leon,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and distress caused by the incorrect downgrade of your line. We understand how critical uninterrupted service is, especially during such an important time for your daughter’s exams.
We’ve escalated your matter to our support team for immediate resolution and you will be contacted soon for assistance. Please rest assured, we are committed to rectifying this matter as quickly as possible and appreciate your patience as we work to restore the correct service.
Regard,
Cell C | TN
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and distress caused by the incorrect downgrade of your line. We understand how critical uninterrupted service is, especially during such an important time for your daughter’s exams.
We’ve escalated your matter to our support team for immediate resolution and you will be contacted soon for assistance. Please rest assured, we are committed to rectifying this matter as quickly as possible and appreciate your patience as we work to restore the correct service.
Regard,
Cell C | TN