WORST SERVICE, FAST WITH BILLING

Good day<br> Just over a week ago I called Cell C's customer service call centre & asked them to stop/cancel my month to subscription as my tablet contract has already matured/expired.<br> Ever since my contract expired, they still billed me for the same amount but without the free midnight data, not only have they not called to ask if I would like to renew or cancel my contract they just continued billing as normal.<br> To my surprise 1 agent told me i could cancel with immediate effect & the other said I have to give 30 days notice. I asked them not to allocate data as I would like to go on prepaid as from 01/01/2016 but I was told that I WILL receive the data and WILL be billed for it, despite my request to go on prepaid.<br> I dont understand how 2 people from the same company dont know their policies and procedures, for this reason I requested the relevant manager to call me back with the correct information & to date I'm still waiting for the manager & for feedback. Conveniently all managers had left when I called. <br> Not only have I experienced pathetic service at the Clearwater mall branch, but now at the call centre as well. Makes me think that bad service is the norm for Cell C.