1 reviews | Active since Mar 2025
Worst Service Experience Within 24 Hours of Joining Cell C
I entered into a new contract with Cell C yesterday 23 Oct 2025 and, within just 24 hours, have experienced unacceptable service.
A simple postal code correction became an ordeal. I was met with rude and dismissive behaviour, with two agents abruptly ending calls, and multiple transfers between departments — none of which resolved the issue. One agent even spoke to me in a disrespectful tone, making the experience deeply frustrating.
As a new customer, this level of inefficiency and unprofessionalism is extremely disappointing. I have therefore requested the immediate cancellation of my contract and expect written confirmation.
I will also be escalating this matter to the consumer ombudsman, as I believe this reflects a serious lapse in Cell C’s customer service standards.
Thank you for bringing this to our attention.
We sincerely apologize for the experience you've had, it’s certainly not the level of service we strive to provide, especially to our new customers.
We understand how frustrating this situation has been and deeply regret the inconvenience caused. Your feedback regarding the interactions with our agents and the handling of your request is being taken seriously and will be escalated to the relevant teams for urgent review.
Regarding your cancellation request, we will ensure it is processed accordingly.
We appreciate your patience and thank you for giving us the opportunity to address this matter.
Regards,
Cell C | PN
Thank you for bringing this to our attention.
We sincerely apologize for the experience you've had, it’s certainly not the level of service we strive to provide, especially to our new customers.
We understand how frustrating this situation has been and deeply regret the inconvenience caused. Your feedback regarding the interactions with our agents and the handling of your request is being taken seriously and will be escalated to the relevant teams for urgent review.
Regarding your cancellation request, we will ensure it is processed accordingly.
We appreciate your patience and thank you for giving us the opportunity to address this matter.
Regards,
Cell C | PN
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Our support team has confirmed that the parcel has been successfully returned to Cell C, and the application has been cancelled as per your request.
We appreciate your engagement and look forward to assisting you again in the future.
Rest assured, we are committed to ensuring a seamless experience moving forward.
Cell C | DA
Our support team has confirmed that the parcel has been successfully returned to Cell C, and the application has been cancelled as per your request.
We appreciate your engagement and look forward to assisting you again in the future.
Rest assured, we are committed to ensuring a seamless experience moving forward.
Cell C | DA