Worst service ever received!!

I normally do my upgrades or new contracts telephonically. I had done one and went into a cellc shop in Sanlam Centre Empangeni to do a follow up. When i walked in I wasn't greeted, simply looked at as to say "ya, what?" I ptoceeded with explaining why I was there and was assisted. Was advised i can simply do the application and get my phone now. Since i was desperate i opted for that option. I had to come back later as i didnt have my ID book. I did come back later and was assisted by Ndumiso. Who was friendly enough. Did everything but mistakenly activated the wrong phone, of which i wasnt mad about, i mean we all make mistakes in out places of work. I sat there waiting very patiently and i'm probabably the most patient person you can come across. After both Ndumiso and i were sitting waiting for, who i assume was the manager, she eventually got to us. She simply picked up the phone and phoned "base" i assume and advised them of what had transpired. What ever info they had shared with her she did not find ot curteous to let me know what the process would be from now on given the fact that they had been on the wrong. She simply said to Ndumiso, " i hope you told the customer that she will only get her phone tomorrow" now im sitting right there, not once did she address me nor apologise!!! Me being me i simply said "alright, i will come back tomorrow. Tomorrow came, i walked in and again no one even acknowleged that i had walked in. I went to Ndumiso and greeted him. And he greeted and went to the "manager" who didnt even look up to greet me and they proceeded to the back. Now im standing there in the shop, i wasnt offered a seat nothing. Until anothere consultant in black and white offered me one. I sat for a food 15 to 20 mins. Ndumiso came out asked for my ID and said they sorting it out. Now i am not exxagerating when i say i waited for about an hour!!! Not being told what was going on NOTHING!!! Just sitting there!! And i was with my year old boy!! Who was getting so restless and causing mayhem in the shop. I took him for a walk hoping they would be done by the time i got back. Got back..still nothing!!! Afterba further +-30 mins. He comes out!! No apology!! Simply tells me i can smile now all is sorted!! Now i was ready to tear him into pieces!! I was seeing red!!! I said to him that i am the most patient person BUT to sit and not know what is going on is the worst thing ever. We did the contract process all over again. Signed opened the phone and he gets up and says something to the consultant next to him who was busy with someone else and he runs out the shop!! I literally laugh. And wait. The lady eventually gets to me and starts opening the box and i tell her to leave it i will do it myself at home. She insists on doing it so i let her.... she probably has a thing for opening boxes!! Now, the "manager " didnt even jabe the decency to even come to me and apologise for all this drama!! Nothing. They treated the whole thing as though this is a norm. I have NEVER in my whole life receive such disgustingly poor service!! If this is how they treat their clientelle, then that shop may as well shut down!!! It is unacceptable!! The staff, including the manager need to go for some serious lessons on how to treat their customers. Especially cause we are paying their salaries!! They are there because of us!!!