Worst service ever ,no Accountability, most rude staff ever

I am so discussed in Cell C service in Centurion Mall Branch CELL NO *** contract account

My contract expire 31 / 1/ 2021 whereby I asked for the contract to be cancelled . My first call back was Nov 2020 to upgrade and I advised that I am not interested i want to cancel. They advised that I can only cancel at end of Dec 2020. On 4 /1/ 2021 i phone again to cancel. They advised they will cancel on refno *** . But I need to pay one more payment at end Feb 2021. I LEFT IT AS I BELEAVE WITH THE ABOVE ALL IS IN ORDER. ON 4/22021 MY pay as you go number *** PHONE WAS ON EMERCY CALLS ONLY. I Phoned in to the call centre 084140 and was informed that my pay as you go phone number was cancelled . They only advised that they will now cancel the contract phone and i have to pay one more payment.

I Will Not pay one sent more ..... because your staff do not listen what the customer ask.

Now how and when do you cancel a pay as you go if there is no instruction to do so.

I questioned the reason and listen to this....

I was handled as ******** and advised to do a avidavet at the police station that i have to go and make a statement that i have instructed them to cancelled the contract phone. How in the hell must i do there work if they do not listen. But with the refno above they can listen to the recording and act accordingly.

They will re instate my cell no *** which was wrongfully cancelled And Cancel contract no *** as requested ...

I will in future never in my life promote Cell C again to any client .... and This was a nightmare with staff that think they can speak to clients like they want, very arrogant and think they do not need there customers .

Let see where Cell c ends up with this attitude of there staff

Concern and very dissapointed client , if you want to act as Management i suggest you better give your service a good shake up.

Mrs Nicole Green Cell ***