WORST SERVICE EVER FROM CELL C

I find Cell C's lack and disregard for service completely unacceptable, particularly considering my customer record and the length of time I have been a Cell C customer.

I have repeatedly requested the cancellation of a contract that I have clearly instructed Cell C to terminate. This contract was cancelled in July 2026, and I received an SMS notification confirming the cancellation. Despite receiving SMM confirmation, Cell C has apparently failed to action or properly register the cancellation on its systems.

The contract was not suspended or terminated as it should have been. Instead, the contract fee continued to be debited from my account and I continued receiving telephone calls from Cell C attempting to upgrade the contract. I have now also started receiving emails relating to the contract, despite having cancelled it.

This makes it abundantly clear that the cancellation has either been ignored, incorrectly processed, or simply not reflected on the relevant Cell C systems.

What makes this situation completely unacceptable is that I have been trying to cancel this contract since 2025. This is therefore not an isolated administrative error or a recent misunderstanding. I have repeatedly attempted to resolve this matter, yet my requests have effectively been ignored.

I have even visited one of their branches in an attempt to resolve, but they refuse to do cancellations in store - you have to call to cancel a contract and then this is how it goes.

WHAT A COMPLETE NIGHTMARE - IT IS REDICULOUS!!!!!!