Worst service ever

Waiting two weeks for a statement…. What a joke

I am beyond annoyed, I have been waiting for over a week to get my latest statement, whenever I call in each help desk agents gives me different story, and it seems they can never mail out statements, or their emails arnt working or I’m advised I will get it in the next few mins etc, and well it’s a week later I’m still waiting. When I mail customer service they sent me last month’s statement even thou they reply “Please find attached your statements for October 2021 as requested." Seriously I think your months are messed up … your website and mobile app isn’t working , when I try to access my statement it say” No Bills found for this period “ does IT even know about this issue… or is it just me… well I guess they know now, pleasure to help …what’s the use having a website if it doesn’t work fully… I have responses from Londiwe Dimba, No help no statement, Nokuthula Bhengu - advised to use internet explorer 10 , FYI- IE 10 support ended around jan 31 2020- for a provider you should be going forward not back, try using SUPPORTED browsers… Jabulani Dube – No help no statement, Fikile I think you read the same old memo about IE 10 … Philile Zungu – security alert.. you do not ask clients to send ID numbers on unencrypted emails or any other personal information, my ref number was in the mail… if 10 other agents was able to pick up my details why couldn’t you… All I want is my statement for October ,this mail could be avoided… not like you guys care, Hope I get this resolved, today, or tomorrow, or this month, hopefully this year… O yes Amanda (Team leader) still waiting for your reply/ mail with my October statement- if you can’t reply I understand why your staff is as helpful.