1 reviews | Active since Jul 2016
Worst Service ever do not switch to Cell C!!!!
<p>I have a cell c vitality contract for 2 years now. Was phone by a consultant to upgrade? When I did an enquiry on the contract I was told to go into the store to upgrade as a can get the phone immediately. Went to the cell c store in Garden route mall, they struggled to switch my Vitality contract to Cell C the consultant phoned Head Office Cell C and admitted to us that the people at Head office his words was they are “vaak” and rude. Was told by Head Office that they want a bank statement from me in order to upgrade that is absolutely ridiculous because my account was debited for 2 year now by them? Ask to cancel my contract was told he can’t do it I have to phone Head Office. Phoned only to be told she cannot cancel my contact as it will be 60 days’ notice I have to phone her again next month. All of this just to upgrade??? Please do not switch to Cell C as they own employee told me that MTN is much cheaper than Cell C and he has no faith in their Head Office, so why should you as customer?</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
