1 reviews | Active since Nov 2020
Worst service ever
Worst service ever.
I app**** for an additional phone in January 2025. I received 2 phones and immediately contacted Cell C and arranged for it to be returned. It was collected in April 2025 after I had to phone again to make arrangements for the collection of the phone. I am paying for a contract that I didn't agreed upon. I have contacted Cell C multiple times and every time I received another case number. On the 16th of June, a consultant phoned me and confirmed that the extra contract that were cancelled. He asked me to mail my bank statements showing the two debit orders and proof of bank account in order for Cell C to refund me. I have sent the bank statements from February until June 2025.
On 09 July 2025 I received the following feedback:
Good day Mrs. Louisa Van Lelyveld,
Thank you for contacting Cell C.
We have received your email regarding your refund request.
We do apologize for any inconvenience caused.
Kindly note that you have two numbers active on contract which are billed separately or on a split bill.
For each account the debit order is processed at the end of the month, there is no refund due on any of your accounts.
For immediate assistance kindly contact our Customer Care Department on 084135 a free call from any Cell C number operate 24/7.
Regards,
Cell C Written Correspondence
I need this problem to be solved as soon as possible or I will go to the Ombudsman.
Thank you for reaching out to us, and we sincerely apologise for the frustration and inconvenience you've experienced.
Please be assured that we have escalated your query to our support team for urgent investigation and resolution. Your concerns regarding the second device, billing, and refund request are being taken seriously, and the matter is being reviewed in detail to ensure the appropriate steps are taken.
We truly appreciate your patience and the opportunity to resolve this for you
Regards,
Cell C | TN
Thank you for reaching out to us, and we sincerely apologise for the frustration and inconvenience you've experienced.
Please be assured that we have escalated your query to our support team for urgent investigation and resolution. Your concerns regarding the second device, billing, and refund request are being taken seriously, and the matter is being reviewed in detail to ensure the appropriate steps are taken.
We truly appreciate your patience and the opportunity to resolve this for you
Regards,
Cell C | TN
After my review was posted, I received a phone call from Johnny. He confirmed that my extra contract was cancelled and promised that my money will be paid into my account by the end of the week. I received my money this afternoon.
Thank you for a promise kept.
After my review was posted, I received a phone call from Johnny. He confirmed that my extra contract was cancelled and promised that my money will be paid into my account by the end of the week. I received my money this afternoon.
Thank you for a promise kept.
Thank you for taking the time to share your experience.
We're very glad to hear that the issue has been resolved and that you received your refund as promised. It's great to know Johnny was able to assist you and ensure everything was taken care of promptly. We truly appreciate your patience throughout the process, and we value your feedback. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Cell C | GN
Thank you for taking the time to share your experience.
We're very glad to hear that the issue has been resolved and that you received your refund as promised. It's great to know Johnny was able to assist you and ensure everything was taken care of promptly. We truly appreciate your patience throughout the process, and we value your feedback. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Kind regards,
Cell C | GN