worst service ever

I have been calling cellc almost everyday just to ask them to fix a mess they created. They debited me on the wrong date as a result debit reversed was told to manual payment and i asked if i can use the cellphone as reference and 5 different consultants said yes which i paid on 26-09-2023.

5 calls later im told i used the wrong reference i sent proof of payment to proofofpayment @cellc.co.za i sent to *** i sent to Thamsanca Maluleka and Themba Duiker and mind you these two people are suppose to be call center supervisors both of them promised a call back and they never did im beyond defeated iv brought my family to the network because the past 9 years with them have been great suddenly this.

What's disappointing the most is they just don't care it cannot possibly take a month to allocate payment now I'm getting message confirming they will bill me double for something i have paid and they have not allocated its easy for them to just says send proof of payment though i have sent it time after time i don't know what happened to cellc till now my problem is not sorted.