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Nico O

1 reviews | Active since Dec 2020

02 Dec 2020, 12:17

Worst Service EVER. Cell C contradicts itself.

Good day,

I am very curious to see if anyone has had a similar experience as to what we have now.

We are due for an upgrade. We have been told that we can upgrade, but every time we enquire there is a different story. We get referred to different departments and there is just no joy. Asking me to pay R 25000.00 which i did with immediate affect, yet still no joy from cell c.

This is really pathetic.

Thank you cell c. Now we know to move our business accounts as well. I now understand why things are happening.

0
Replies (6)
Cell C
Cell C's reply02 Dec 2020, 12:56
Official
Good day Nico Oberholzer

Thank you for contacting Cell C. 

Our team will make contact with you to provide assistance regarding the matter of the upgrade. 

Regards
^MP 


NO
Nico O's update02 Dec 2020, 13:15
Reviewer Update
Great thank you, I am sure this is as empty as all the other promises I have received. Alternatively, I will hear of more system delays or any other excuse Cell C can think of.

J
NO
Nico O's update02 Dec 2020, 15:42
Reviewer Update
Like I mentioned before. Pathetic. Still no resolution. still no call. Again I get proved right.
NO
Nico O's update02 Dec 2020, 17:08
Reviewer Update
Close of business, still no phone call. Well done Cell C. Business contracts moved within 30minutes to the Woza Network. Now lets see if Cell C can sort out my personal account

NO
Nico O's update04 Dec 2020, 10:32
Reviewer Update
Good morning, So a day or two has passed. Moses Mo***eng contacted me, I missed the call. I immediately returned the call, and the call was dropped. I tried again a bit later and was told he is going in to training and I will be contacted just after 12. No surprise, this did not happen. OI have called him 6 times after that yesterday with no luck. I tried 4 times this morning. no response. I have in the interim spoken to Nu Debt, We were never handed over? actually don't understand how we could be handed over if cell c never contacted us. PLEASE CAN SOMEONE CALL ME AS I NEE THIS RESOLVED TODAY..
NO
Nico O's update04 Dec 2020, 11:44
Reviewer Update
Good morning Mr Stevenson, I trust you are well and staying safe. Please may you kindly assist. I know this is a bit extreme, however, I cannot find joy in dealing with anyone at Cell C. My account was suspended 2 weeks ago. This was due to non-payment. I have requested numerous times that this account gets changed to a cash account. This has never happened. On suspension of account we contacted Cell C to pay to reinstate the lines. They advised we should pay R 12 500.00 and the lines will be opened. I paid R 15 000.00 it was not done. The team advised I needed to pay an additional R 7000.00, I did this immediately. Unfortunately this still did not suffice. I had to pay another R 450.00, Which I also did. We were then informed we paid just in time before we were handed over. This I agree is a mistake on my side, we rectified this. My handset is broken and I want to upgrade. We were told that the upgrade date is 6/1/2021. Early upgrade can be done from 1/12/2020. I went in store, There is a block on my account. It says it has been handed over to the attorneys. I have contacted Nu Debt. They have no record of this. On Tuesday we were advised that they are requesting the ITC to be updated, and I will still be able to upgrade. This was not the case. I had to pay the current balance, which I did immediately. Still no upgrade. Every day it is a different story. I went to hello peter. I was just disappointed again. Please, please, please may I request that we just get this resolved. I really do not want to continue like this. Have a wonderful day further. Regards, Nico Oberholzer ***